Client Best Practice Guide

ICE Best Practice Panel

Price: £ 48.00

ISBN: 9780727736505

Format: Paperbound

Publish Date: 13/10/2009

Publisher: Thomas Telford Ltd

Page Size: 297x210mm

Number of Pages: 48

Client Best Practice Guide


Researched and written by the ICE Client Best Practice expert panel in cooperation with industry-leading construction clients and consultants, the Client Best Practice Guide offers definitive guidance to clients on the many ways in which they can positively influence the success of their projects – both during the planning, development and implementation stages, as well as during operation and final decommissioning.

The role and performance of clients is the single most important factor in determining the success of construction projects and capital works programmes, regardless of their size, complexity or location. This full colour guide will furnish UK construction clients with the information they need to answer the following questions:
• Am I using best practice?
• How can this be assessed?
• How does this lead to project success?

Drawing on data collected through one-to-one interviews with industry leaders, questionnaires sent out to over 40,000 of its members, and special discussion forums with professional bodies, the expert panel set up by the ICE to produce this guide has brought together the very best examples of good client practice and best practice initiatives in the UK construction industry today.

“I welcome this guide wholeheartedly, both as a major public sector client and an advisor to the panel.  It provides clear advice and highlights best practice, which, if acted on, will raise the standard of ‘clienting’.” Graham Dalton, Chief Executive, The Highways Agency



1. What makes a successful client ?

2. Essential stages of a project

3. Developing a delivery strategy

4. Establishing the client team

5. Procuring the supply team

6. Caring for people and the environment

7. Keeping everything on track

8. Taking responsibility for the end result

Appendix: ClientMAP -the client best practice online assesment tool