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If you have a question or a problem, it might be quicker for you to check our FAQs section before contacting us. We've tried to cover most issues, so your answer could be there.

Standard delivery

For UK orders 10% of the value of the order is added for P&P up to a maximum charge of £8.00. There is a minimum charge of £2.95 for UK customers.

Express delivery

For a flat fee of £13.50 your order will be delivered within two working days (mainland only and subject to availability).

  • Royal Mail - Under 2kg
  • Courier (Swift) Next Day Tracked - Over 2kg

We offer the following shipping methods for web ordering:

  • USPS Media Mail: 3-7 days transit time.
  • USPS Priority Mail: 2-3 days transit time.
  • UPS Ground: Transit time is 1 business day to 5 business days depending on destination.

Shipment to Latin America is done by International Mail. The transit time is from 1-2 weeks and the cost would be calculated during the checkout process and is based on the weight of the order. There is no ground service for international mail.

For enquiries please contact us:

We ship within 48 hours from when the order is received during regular business hours; Monday - Friday 8:30AM - 5:00PM.

For overseas orders, 20% of the value of the order is added for P&P up to a maximum charge of £80.00. There is a minimum charge of £5.90 for overseas customers.

  • Priority airmail untracked - Under £500
  • Courier (DHL) tracked - £500 and over

All shipments are arranged at the customers' expense and at their own risk. Therefore, we would recommend parcels be sent via a traceable method. ICE Publishing also does not accept responsibility for customs clearance, local delivery charges, or any storage charges resulting from inappropriate shipment.