Written by two NEC experts, NEC4: The Role of the Service Manager describes the technical and behavioural traits required for the role of Service Manager in a NEC4 Term Service Contract (TSC4). Practical examples show how the Service Manager plays a key role in providing leadership, encouraging a collaborative culture and working collaboratively with the wider service team. The book is divided into a chronological set of learning outcomes that mirror the order in which a service can be established and implemented. With numerous flowcharts, checklists, and sample forms, NEC4: The Role of the Service Manager is an essential practical guide for those performing the role of Service Manager, and will also be a useful reference for Contractors looking to work effectively with the TSC4, and an effective companion for TSC4 training courses.
With the release of NEC4 suite of contracts in June 2017, there is a need to bring those in the industry familiar with NEC3 forms up to speed on the changes to this widely used contract family. This new book provides a practical insight into the operation of the Term Service Contract in the series Roles and Responsibilities. The Service Manager is a pivotal role under the Term Service Contract and this provide the level of detail to support those new to the role and importantly those familiar with the role a nudge in the right direction to achieve best practice, and encourage successful contracts through assured contract management.
The book was broken down into digestible sections and I liked the sensible division of behaviours of a service manager into ‘Good Habits’ and Bad Habits’, this hit at the heart of assured behaviour. They are worth consideration by all managing NEC4 contracts. The other particularly beneficial perspective was considering what a contractor will require of the Service Manager. I thought this a useful insight into making the contract work from both parties perspective, which tends to be the key to a successful contract. The excellent technical analysis and sample forms to support those managing the TSC are almost a given in the series of books supporting the NEC4 family. I found it to be refreshing, sensible and grounded, and supportive of excellent contract management practice. This book is aimed at practitioners of varying backgrounds including engineers, quantity surveyors and contractors. In summary, I found the book to be an easy-to digest way of learning. Worth reading.
Veronica Flint Williams, Environment Agency