We have compiled a list of answers and solutions to frequently asked questions; choose from the options below.
Orders can be made via the ICE Publishing Bookshop website or by telephoning ICE Publishing Bookshop on +44 (0) 1243 843291 between 08:00 and 17:00 (UK time) Mondays to Fridays, excluding public holidays. To place an order you must be 18 years of age or over.
Print book prices may be subject to local tax and import duty depending on your country’s regulations. Any applicable tariff, duty, taxes, or customs clearance charges required by your country for importing consumer goods are the responsibility of you, the buyer, and will be charged by your carrier.
These costs are not determined by ICE Publishing, are not negotiable, nor can they be waived. Failure to accept the charges may result in the non-delivery of your order and you might incur additional costs if you are seeking to return the product(s) back to us.
Delivery charges are payable in addition to the prices shown for individual products. Delivery charges are calculated at 10% of the order for UK Customers (up to a maximum of £8) and 20% of the order for overseas Customers (up to a maximum of £80). There is a minimum delivery charge of £2.95 for UK customers and £5.90 for overseas customers. Delivery charges may be subject to VAT. Print book prices may be subject to local tax and import duty depending on your country’s regulations. You, the buyer, are responsible for any import charges required by your country. Any applicable charges will be made by the carrier.
Standard UK deliveries, by either courier or Royal Mail, can be expected within 3 - 5 working days from the point of dispatch.
Overseas orders can take up to 21 working days and you may not be able to track the item prior to delivery.
Payment must be made by credit or debit card.
If you are not satisfied with any Product you have purchased from us, you may return the Product to us and obtain a refund of the price of the Product returned if you contact us within 30 days of delivery of the Product to you.
This right to return does not apply to Digital Products however you can ask for a Digital Product to be repaired or replaced.
If between 30 days and the first six months of delivery of the Product to you, you believe that the Product is not of satisfactory quality and/or is not fit for purpose and/or is not as described then you should notify us and provide us with the opportunity to repair or replace the Product or Digital Product.
If an attempt to repair or replace the Product or Digital Product has failed, you have the right to reject the Product or Digital Product for a full refund or an appropriate price reduction if you wish to keep the Product or Digital Product.
In order to exercise your option to return or reject a Product or Digital Product you must telephone us at +44 (0) 1243 843291 between 08:00 and 17:00 Mondays to Fridays or [email protected] to make arrangements for the return of the Product or Digital Product.
We will send you written authorisation. When you have received the written authorisation send the item(s) in resaleable condition and the original packaging, including the receipt sent to you when the book was delivered, and send it back to:
ICE Publishing Bookshop Returns
Wiley Distribution Services Ltd
New Era Estate
PO22 9NQ, UK
We will only refund postage and packaging costs if the return is a result of our error.
Yes, we will always attach a copy of the invoice to the parcel for the customer's records. The only exception is when the delivery and invoice address are different, in this case, we will always email a copy to the customer.
At the point of ordering online, it should be made clear that the title is unavailable for whatever reason. We will record the order at the time of processing and release the order at the earliest opportunity once stock arrives.