If you have a question or a problem, it might be quicker for you to check our FAQs section before contacting us. We've tried to cover most issues, so your answer could be there.
Please note that due to Royal Mail strike action, there will be no Royal Mail despatches on the following dates: 30 September and 01 October.
For this reason, UK standard delivery orders and UK express delivery orders below 2kg will experience delays. To ensure your delivery arrives on time, we suggest you use the express delivery option which will not be affected. For more information, please visit the Royal Mail website: https://www.royalmail.com/latest-news
For UK orders 10% of the value of the order is added for P&P up to a maximum charge of £8.00. There is a minimum charge of £2.95 to UK customers.
For a flat fee of £13.50 your order will be delivered within two working days (mainland only and subject to availability).
We offer the below shipping methods for web ordering:
Shipment to Latin America is done by International Mail. The transit time is from 1-2 weeks and cost would be calculated during the check our process and is based on the weight of the order. There is no ground service for international mail.
For enquiries please contact us:
We ship within 48 hours from when order is received during regular business hours; Monday - Friday 8:30AM - 5:00PM.
For overseas orders 20% of the value of the order is added for P&P up to a maximum charge of £80.00. There is a minimum charge of £5.90 to overseas customers.
All shipments are arranged at the customers' expense and at their own risk. Therefore, we would recommend parcels being sent via a traceable method. ICE Publishing also do not accept responsibility for customs clearance, local delivery charges, or any storage charges resulting from inappropriate shipment.